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1. What is the Dial-a-Ride ADA policy?

The Americans with Disabilities Act (ADA) passed in 1990 excludes discrimination against employment opportunities and services provided. Reasonable accommodations (without creating hardship or directly threaten work place safety) are to be made when an applicant or employee is qualified and interested in a position. Transportation, publicly accessible facilities, state and local government programs and services, and employment are some of the things affected and covered under the ADA.

Jefferson Township Dial-a-Ride Commitment & Compliance

Jefferson Township Dial-A-Ride is committed to protect and assure that citizens covered under the ADA are not denied transportation benefits or other services due to their disability. All levels of managerial status and employees have equal division of responsibility in complying with the ADA. Jefferson Township Dial-A-Ride possesses the accountability of this commitment and fully supports the ADA and their requirements. The Jefferson Township Dial-A-Ride along with Grace Rhinesmith, Director of Recreation, takes complaints seriously and will investigate any and all complaints made in a reasonable amount of time to ensure satisfactory service and fairness.

2. How do I file an ADA complaint?

An Americans with Disabilities Act (ADA) complaint of discrimination can be made to the Jefferson Township Dial-A-Ride. Jefferson Township Dial-A-Ride can be contacted by calling the Dial-A-Ride office at 973-208-6123, calling Grace Rhinesmith, Director of Recreation at 973-663-8404, ext. 2, emailing Grace Rhinesmith the complaint form or using the address:
81 Weldon Road
Lake Hopatcong, NJ, 07489

3. What accommodations may I request if I cannot prepare my own ADA complaint because of my disabilities?

Accommodations are available through the Department of Justice. Video calls for those who communicate via sign language (or otherwise) are conveniently accessible by contacting the Americans with Disabilities Act (ADA) Information Line at 800-514-0301 (voice) and 800-514-0383 (TTY). Scheduling an appointment is necessary and may take two weeks or more for the Department Staff to contact you.

All other phone calls can be made to Grace Rhinesmith, Director of Recreation, at 973-663-8404, ext. 2 or Jefferson Township Dial-A-Ride at 973-208-6123.

4. Who does my complaint of discrimination go to?

Americans with Disabilities Act (ADA) complaints of discrimination are directed to Grace Rhinesmith (Director of Recreation), Mayor Eric Wilsusen, and Business Administration (to be contacted by phone at 973-208-6102). All complaints are to be considered so long as it is 180 days from the date of the potential discrimination. Jefferson Township Dial-A-Ride's goal is to respond to any and all complaints in a timely manner and provide appropriate assistance to the public. Jefferson Township Dial-A-Ride asks that complainants leave their contact information so their dissatisfaction can be followed up with.

Investigation

Jefferson Township Dial-A-Ride intends to complete cases within 90 days of the date received so long as further investigation is not necessary. Delay in resolution may occur if the complainant does not provide efficient or any contact information. Upon completion of the complaint, the complainant will obtain a notice of finding via which ever contact is preferred and or given. If no form of contact is given, the results of the investigation will be held for three years or more. To check the status of a complaint, the Jefferson Township Dial-A-Ride can be contacted at any time during business hours to follow up with the complainant.

5. How do I file a complaint directly to the Department of Justice?

To file a complaint directly with the Department of Justice, contact:
Unites States Department of Justice
950 Pennsylvania Avenue, NW
Civil Rights Division
Disability Rights Section- 1425 NYAV
Washington, D.C. 20530
Fax: 202-307-1197
Americans with Disabilities Act (ADA) Website
Para encontrar el formulario de quejas de ADA en español, use el siguiente enlace